Return, Replacement & Warranty Policy
At Power Pro Genius, your satisfaction is our priority. We stand behind the quality of our products and offer clear, customer-friendly policies for your peace of mind.
All purchases are one-time only. We do not offer subscriptions or recurring charges.
90-Day Money-Back Guarantee
Every Power Pro Genius order includes a 90-day money-back guarantee.
- The 90-day period begins 24 hours after delivery is marked as delivered by the carrier
- Shipping time does not count toward the guarantee period
- This extended window is provided to give you extra time and peace of mind to evaluate the product
If you are not satisfied for any reason, simply contact customer service within 90 days of confirmed delivery to request a refund. Once approved, refunds are processed promptly.
Free Replacements for Defects or Issues
If your item arrives damaged, defective, or does not work as expected, please contact us after delivery is received. We will resolve the issue quickly by providing either a replacement or a refund, at no additional cost to you.
Journey Package Protection (Optional)
Journey Package Protection is an optional service offered at checkout for $4.95.
If selected, your order is protected against loss, damage, or theft during shipping transit. If your delivery is lost, stolen, or arrives damaged while in transit, your order will be replaced at no additional cost in accordance with Journey’s coverage terms.
2-Year Extended Warranty Plan (Optional)
For $9.95 at checkout, customers may purchase an optional 2-Year Extended Warranty Plan, which extends coverage for up to two (2) years from the delivery date.
This plan includes:
- Coverage for manufacturing defects and malfunctions under normal use
- Accidental damage protection
- Free replacement for covered issues
- Priority support with expedited handling
This plan does not cover:
- Misuse, neglect, or unauthorized repairs
- Loss or theft
- Cosmetic damage that does not affect functionality
Coverage applies only to the original purchaser and is non-transferable and non-refundable once shipped. This is a one-time purchase, not a subscription.
How to Request a Return, Replacement, or Warranty Claim
- Contact Customer Service
Reach out to initiate a return, replacement, or warranty request. - Approval & Instructions
Once approved, we will provide return instructions and an RMA number if applicable. - Resolution
We’ll take care of the rest and process your refund or replacement promptly.
Support Options
Live Chat Support
Available 24/7
Fastest way to reach us
Email Support
📧 [email protected]
Phone Support
📞 +1-833-295-1090
Available 7 days a week, 8 AM – 8 PM EST
Return Address
Power Pro Genius
1147 E Exchange St
Boise, ID 83716
United States
Our Commitment to You
We’re committed to making things right and keeping the process simple, fair, and transparent.
If you ever have questions during a return or refund, our support team is here to help every step of the way. For added peace of mind, you may also request a refund confirmation or screenshot once your refund has been issued, so you have clear proof while your bank processes the credit.
We believe in going above and beyond to ensure you feel fully supported throughout the entire experience.