Return, Replacement & Warranty Policy

At Power Pro Genius, your satisfaction is our priority. We stand behind the quality of our products and offer clear, customer-friendly policies for your peace of mind.

All purchases are one-time only. We do not offer subscriptions or recurring charges.

60-Day Money-Back Guarantee

Every Power Pro Genius order includes a 60-Day Money-Back Guarantee.

You have 60 days to try out and evaluate your product with confidence. If you’re not satisfied for any reason, simply contact customer service to request a refund. Once approved, refunds are processed promptly.

Free Replacements for Defects or Issues

If your item arrives damaged, defective, or does not work as expected, please contact us. We will resolve the issue quickly by providing either a replacement or a refund, at no additional cost to you.

Journey Package Protection (Optional)

Journey Package Protection is an optional service offered at checkout for $4.95.

  • Protects your order against loss, damage, or theft during shipping transit.
  • If your delivery is lost, stolen, or arrives damaged while in transit, your order will be replaced at no additional cost according to Journey’s coverage terms.

2-Year Extended Warranty Plan (Optional)

For $9.95 at checkout, customers may purchase an optional 2-Year Extended Warranty Plan, which extends coverage for up to two years.

This plan includes:

  • Coverage for manufacturing defects and malfunctions under normal use
  • Accidental damage protection
  • Free replacement for covered issues
  • Priority support with expedited handling

This plan does not cover:

  • Misuse, neglect, or unauthorized repairs
  • Loss or theft
  • Cosmetic damage that does not affect functionality

Coverage applies only to the original purchaser and is non-transferable and non-refundable once shipped. This is a one-time purchase, not a subscription.

How to Request a Return, Replacement, or Warranty Claim

  1. Contact Customer Service Reach out to initiate a return, replacement, or warranty request.
  2. Approval & Instructions Once approved, we provide return instructions and an RMA number if applicable.
  3. Resolution We’ll process your refund or replacement promptly.

Support Options

Return Address

Power Pro Genius
1147 E Exchange St
Boise, ID 83716
United States

Our Commitment to You

We’re committed to making things right and keeping the process simple, fair, and transparent. For added peace of mind, you may request a refund confirmation or screenshot once your refund has been issued, so you have clear proof while your bank processes the credit.

We believe in going above and beyond to ensure you feel fully supported throughout the entire experience.